Increasing Brand Resonance by Improving Brand Salience-A Study of 5 Product Brands of HUL
Volume: 12 Number: 2 Year: 2012
Interacting with your customers in today's business world has become a must. Leading companies seek to build a strong base of loyal, profitable customers who are advocates for their products and services. The key to success is to fully understand the customers' needs and emotional expectations. The present study focuses on increasing brand resonance by improving brand salience. This is an empirical investigation on improving the consumer-brand relationship spectrum by focusing on strengthening the brand functions that make the brand more customer centric. The present study draws its roots from the same milieu of using the digital space to engage the consumers and making them associate with the brand.