Job Satisfaction of Employees in Restaurant & Cafe Chains: A Study of Outlets in Lucknow
Volume: 13 Number: 2 Year: 2013

Dr. Tripti Barthwal
Dr. Akanksha Srivastava

Job satisfaction as a bi-dimensional concept consisting of intrinsic and extrinsic satisfaction dimensions. Job satisfaction is simply how people feel about their jobs and different aspects of their jobs. It is the extent to which people like (satisfaction) or dislike dissatisfaction) their jobs. This paper deals with the concept of job satisfaction, its core dimensions & then goes on to analyse the level of job satisfaction of the employees working in the Lucknow outlets of Restaurant & Cafe Chains. The topic is significant because these outlets fall under food & beverages retailing where most of employees directly deal with customers & only satisfied employees can satisfy customers.

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