Jaipuria-Noida, is known to be an institute that keeps updating its PGDM courses in tandem with the industry norms. Responding to its increased contribution to the economy and hence catering to the rising demand, the institute has on offer a PGDM in Service Management. And it was about time too! For India stands as one of the leading service providers to the world, ranging from areas such as software, banking and financial services, healthcare, telecommunication, hospitality, insurance, entertainment, higher education and even professional education, transport services, and the LPO and KPO sectors, among many others. Today, every customer expects to be served well. A certain level of service efficiency reflects positively on the company’s reputation and such efficiency can come only with proper training.
Jaipuria-Noida, is among the first few institutes to offer a service sector management course. The course encompasses creating and nurturing service mindedness, service and operations, service blueprinting and customer complaint-handling. A mindset focusing on delivering a high customer satisfaction may seek engagement in this course. Students taking up this course have been placed well in the industry.
The institute is known for the strong values inherent in the system. One such vital element is the delicate balance it strikes between classroom theoretical teaching and case study- oriented practical teaching. Similar is the institute’s approach towards the ever-increasing demand for newer courses. While continuing with the age-old, traditional courses, the institute has on offer new programs. “Jaipuria-Noida offers a wide platter of specialization – traditional as well as the upcoming service sector oriented,” says Ritika Gugnani, Faculty, Jaipuria-Noida. The traditional management pillars are human resources, finance and marketing.
If one shows an aptitude for marketing, one can do a PGDM in marketing where the institute will help one hone one’s innate skills to become innovative marketing managers. Due to the large exposure, by way of case studies and real-life presentations, students are more experienced in the ideation and innovation processes, the uniqueness of which is of demand in marketing today.